Shipping Policy
SHIPPING POLICY
Last updated: August 2026
At The Wolf Defense, we are committed to providing a reliable and straightforward shipping experience. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.
1. Order Processing
Orders are generally processed within 1–3 business days after payment has been successfully confirmed.
Processing time is separate from the shipping transit time.
During periods of high order volume, promotions, holidays, or other unforeseen circumstances, processing may take slightly longer. If a significant delay occurs, we will make reasonable efforts to keep you informed.
2. Shipping Times
After your order has been processed and dispatched, standard delivery generally takes approximately:
5–12 business days
Delivery times are estimates and may vary depending on the destination, shipping carrier, customs procedures, and other circumstances beyond our control.
Please note that weekends and public holidays may not be included in the estimated delivery timeframe.
3. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, where tracking is available.
Tracking information may take several business days to become active after the shipment has been dispatched.
If your tracking information has not updated for several days, please allow additional time for the carrier’s system to update before contacting our support team.
4. Shipping Destinations
We aim to make our products available to customers in multiple countries and regions.
However, certain products may be subject to shipping restrictions, import requirements, customs regulations, or other legal limitations depending on the destination.
We reserve the right to restrict or cancel shipments to destinations where delivery is unavailable, prohibited, or not reasonably possible.
5. Shipping Costs
Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.
From time to time, we may offer free shipping promotions or other shipping incentives. Any such offer will be subject to the terms displayed at the time of purchase.
6. Customs, Duties & Import Taxes
For international orders, the destination country may impose customs duties, import taxes, VAT, brokerage fees, or other charges.
Unless expressly stated otherwise at checkout, these charges are the responsibility of the customer.
Customs requirements and import charges vary by country. Customers are responsible for ensuring that the products they order may legally be imported into their destination country.
7. Delays
While we work with shipping and fulfillment partners to provide reliable delivery, certain delays may occur due to circumstances outside our reasonable control, including:
- Customs inspections or clearance delays
- Carrier disruptions
- Severe weather
- Public holidays
- Incorrect or incomplete delivery information
- High-volume periods
- Transportation disruptions
- Other unforeseen circumstances
Such delays do not necessarily indicate that your order has been lost.
8. Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information when placing an order.
If an order is returned to us or the carrier because of an incorrect or incomplete address, additional shipping charges may apply if the order needs to be reshipped.
Please contact us as soon as possible if you notice an error in your shipping information.
9. Lost, Damaged or Missing Packages
If your package appears to be lost, significantly delayed, or arrives damaged, please contact us at:
support@thewolfdefense.com
When contacting us regarding an order, please provide your order number and any relevant tracking or delivery information.
For damaged packages, photographs of the package and the product may be requested to assist with the investigation.
10. Order Changes & Cancellation
If you need to change or cancel an order, contact us as soon as possible after placing it.
We cannot guarantee that an order can be changed or cancelled once it has entered processing or has been dispatched.
Any cancellation or refund will be handled in accordance with our applicable Refund Policy and consumer rights under applicable law.
11. Delivery Estimates
The delivery timeframes stated in this policy are estimates, not guaranteed delivery dates.
The actual delivery time may vary depending on the destination and circumstances affecting the shipment.
We recommend reviewing the estimated delivery information provided at checkout before completing your purchase.
12. Contact Us
If you have any questions regarding shipping, tracking, or your order, our customer support team is available to assist you.
Email: support@thewolfdefense.com
When contacting us about an existing order, please include your order number so we can assist you more efficiently.
FAST PROCESSING • SECURE SHIPPING • ORDER TRACKING